Troubleshoot missing guest results
Check event readiness, search input and permissions when photos do not appear.
Before you start
A successful search can correctly return zero results when the person or number is not present.
Steps
Confirm the guest is using the correct event link and that the event is Public.
Check that expected photos show Completed in Manage Photos.
Confirm face, bib or gallery access is enabled for that search route.
Retry with a clearer selfie or exact bib number, then note the search time if support is needed.
When you are done
You can distinguish a genuine no-match from a disabled feature or unfinished upload.
If something goes wrong
Do not repeatedly upload sensitive selfies to different events. Use the organizer’s contact route and share the search record time, not the selfie itself.
Features, allowances and download quality can depend on your plan, event mode and permissions.